Return Policy

Returns & Damaged Orders

At Pour Favor, we take pride in every bottle we ship. Each order is carefully inspected and packaged to help ensure it arrives safely.

Returns

Due to the nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed. As a food product, our syrups cannot be restocked or resold, and this policy helps us maintain the highest standards of quality and safety.

Damaged Orders

If your order arrives damaged, we’re here to help.

Please contact us within 48 hours of your package being marked as delivered at support@pourfavor.com with:

Your order number
Photos of the damaged product(s)
Photos of the shipping box and all packaging materials

After reviewing your claim, Pour Favor may, at our sole discretion, issue a replacement or refund for eligible damaged items.

Incorrect Orders

If you receive an incorrect item, please email us within 48 hours of delivery, and we’ll work quickly to make it right.

Shipping

Once an order has been shipped, delivery times are the responsibility of the shipping carrier. Pour Favor is not responsible for shipping delays, lost or stolen packages, or orders delivered to an incorrect address provided at checkout.

If you have any questions about your order, please contact us at support@pourfavor.com. We’re always happy to help.